Shipping

All orders are shipped from my location in Brisbane. Once your purchase is confirmed, your order will be wrapped, boxed and dispatched within 3 business days.

For any boxed artwork under 105cm square, Australia Post will be used with delivery times per their turnaround. All parcels are sent via Australia Post with full insurance for the purchase value.

Boxed artworks exceeding 105cm square will be sent by courier.

A tracking number will be sent to you once your parcel has been shipped via either option.

If you need your order urgently, please get in touch before purchasing and I will let you know what is possible via the contact form on this website.

Returns and Damage Policy

Because each piece is unique, I am unable to accept returns or exchanges for change of mind.

If your order arrives damaged, please make contact within 24 hours of receiving it using the contact form on this website.

Please include:

• Clear photographs of the damage

• A photograph of the packaging

• Your name and best contact details

Once I have received your message, I will be in touch to investigate damage caused and accountability, and to arrange an alternative solution.

In the case of original artwork, an exact replacement may not be possible. If a replacement is not available, you can choose between a full refund or store credit.

Terms & Conditions

By completing a purchase on this website you agree to these Terms and Conditions.

I reserve the right to update or change these terms at any time. Any changes will apply from the date they are published on this page.

Product Information

I take care to ensure all artwork and product photographs are as accurate as possible. Colours may vary slightly due to differences in screen settings and lighting. All artwork dimensions listed are approximate.

Pricing

All prices are listed in Australian Dollars (AUD). Prices may change without notice. Once an order is placed, the price at checkout is final.

Payment

Payment is processed securely through the options available at checkout. Orders will not be shipped until payment is received.

Shipping

FREE shipping is available Australia wide.

International shipping may be available on request. Any customs duties or import taxes are the responsibility of the buyer.

Returns

Due to the nature of original and handmade items, returns for change of mind are not accepted. If a product arrives damaged, the Returns and Damage Policy above applies.

Gift Vouchers

Gift vouchers are valid for the period stated at time of purchase. They cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.

Intellectual Property

All artwork, photographs, images, text and designs on this website are the property of Vanessa Wallace. They may not be reproduced or used commercially without written permission.

Privacy

Any personal information provided at checkout or through bookings is used only to process your order or registration. Your information is never shared or sold.

Contact

If you have any questions about your order, please use the contact form on this website.